Privacy Policy | Hotel Trio Living Karol Bagh Delhi

Privacy Policy – Hotel Trio Living

At Hotel Trio Living, we respect your privacy and are committed to protecting your personal information.

We collect basic details such as name, contact information, booking details, and payment information solely for reservation processing, guest services, and communication purposes. We do not sell or rent your personal data to third parties.

Your information may be shared only with:

Payment gateways for secure transactions
Government authorities if legally required
Internal hotel operations to improve services

We use industry-standard security measures to protect your data.

Cancellation & Amendment Policy

The Company can cancel free of charge up to 10 days prior to arrival.
In case of any cancellation/amendment, the same must be notified via email 10 days prior to arrival date.
Post 10 days, 100% retention charges would be applicable.

Child Policy

Child below the age of 5 years is complimentary without extra bed.
Child in the age group of 6 to 12 years shall be chargeable as per the Special Rates Column.

Effective Date: 1 April 2025

Welcome to Trio Hotels aka Hotel Trio Living ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.triohotels.in/ or use our services.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Full Name
Email Address
Phone Number
Address
Government-issued ID details (as required by law)
Payment Information
Booking and stay details

B. Non-Personal Information

IP Address
Browser type
Device type
Cookies and usage data
Website interaction analytics

2. How We Use Your Information

We use your information to:

Process and confirm reservations
Provide hotel and hospitality services
Send booking confirmations and updates
Improve customer experience
Comply with legal and regulatory requirements
Prevent fraud and ensure security

3. Payment Security

All payments are processed via secure third-party payment gateways. We do not store complete credit/debit card details on our servers.

4. Sharing of Information

We do not sell or rent personal information.

We may share data with:

Payment service providers
Government authorities when required by law
Technology service providers hosting our website
Internal hotel staff for operational purposes

5. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, or disclosure.

6. Cookies Policy

Our website may use cookies to enhance user experience and analyze website traffic. You can control cookie settings through your browser.

7. Data Retention

We retain personal information only as long as necessary for business, legal, or regulatory purposes.

8. Your Rights

You may:

Request access to your personal data
Request correction of inaccurate data
Request deletion of data (subject to legal obligations)
Withdraw consent where applicable

Requests can be made by contacting us through our official website.

Cancellation & Amendment Policy

The Company can cancel free of charge up to 10 days prior to arrival.

In case of any cancellation or amendment, the same must be notified via email 10 days prior to arrival date.

Post 10 days prior to arrival, 100% retention charges would be applicable.

Child Policy

Child below the age of 5 years is complimentary without extra bed.
Child in the age group of 6 to 12 years shall be chargeable as per the Special Rates Column.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information

For any privacy-related concerns, please contact us through our official website:

https://www.triohotels.in/